LEARN TOGETHER. APPLY TOGETHER.
Build shared capability in Shared service management practices through foundations, practical learning, assessments and agreed certification options.
ONE PROGRAMME. A CLEAR LEARNING PATH.
Start with a shared foundation, build course knowledge and review what employees can apply. Agree the depth, delivery and inclusions before the programme begins.
Team goals and initial knowledge check
Course basics before the main curriculum
Full learning content and team exercises
Materials and a separate practice mock
Final learning review and agreed feedback
Completion recognition and employee gifts
CHOOSE THE RIGHT LEARNING FORMAT
Both support learning. Corporate training adds a coordinated plan around your employees, roles and organization.
A personal learning and certification-preparation path.
A shared programme connected to team responsibilities.
BUILT FOR YOUR TEAM
Use this programme to connect course concepts to the responsibilities and decisions your employees face. Review the learning objectives with us before choosing the scope.
FIRST, BUILD A SHARED FOUNDATION
Begin with essential terminology and concepts so employees can participate with a common starting point. The foundation session is adjusted to the agreed experience level of the cohort.
EXAMPLE TEAM EXERCISE
Follow a recurring service disruption from initial response through restoration, investigation and an improvement proposal.
This is an illustrative training scenario. Company-specific cases and practice access are agreed in the proposal.
FULL COURSE CONTENT, WITH TEAM APPLICATION
The core outline below is the starting point for your corporate programme. Discuss role-specific emphasis and exercises while preserving any required certification syllabus.
Explore service management concepts through practical explanations and a course-relevant example.
Learning outcome: Explain service management concepts and use the covered concepts to reason about a practical scenario.
Explore guiding principles through practical explanations and a course-relevant example.
Learning outcome: Explain guiding principles and use the covered concepts to reason about a practical scenario.
Explore four dimensions through practical explanations and a course-relevant example.
Learning outcome: Explain four dimensions and use the covered concepts to reason about a practical scenario.
Explore service value system through practical explanations and a course-relevant example.
Learning outcome: Explain service value system and use the covered concepts to reason about a practical scenario.
Explore management practices through practical explanations and a course-relevant example.
Learning outcome: Explain management practices and use the covered concepts to reason about a practical scenario.
Explore knowledge application through practical explanations and a course-relevant example.
Learning outcome: Explain knowledge application and use the covered concepts to reason about a practical scenario.
The final scope, prerequisites, course version and certification arrangements are confirmed in your proposal.
MORE THAN A TRAINING SESSION
Plan the support around the training itself. Your proposal will specify the materials, assessments, certification services and gift provided for each employee.
Programme workbooks, reference guides and practice resources support each learner. Confirm format, access period and any platform or lab access in the proposal.
Agree a foundation knowledge check, module exercises, a practice mock and a final learning review. These provide learning feedback and are separate from an official certification exam.
Choose training only, certification preparation or an agreed training-and-exam package. Exam eligibility, vouchers, fees, provider requirements and any retake terms must be confirmed.
Include a welcome or completion gift for every participant. Agree the items, quantity, branding, delivery arrangements and cost in the corporate proposal.
Training completion recognition, AgileNow practice results and official provider certification are different outcomes. Official certification is awarded only through the provider’s required process.
AGREE THE PROGRAMME BEFORE BOOKING
PLAN YOUR EMPLOYEE LEARNING PROGRAMME
Answers about your team, learning scope, employee support and programme arrangements.
This programme is intended for Service desk and support teams, IT operations and service managers, Professionals preparing for ITIL 4 Foundation. We will review employee responsibilities, experience and prerequisites with your organisation before agreeing the cohort.
The agreed learning objectives focus on Shared service management practices. An illustrative team exercise is: Follow a recurring service disruption from initial response through restoration, investigation and an improvement proposal. Company-specific cases and practice access can be discussed when planning the programme.
We discuss your business goals, employee roles, experience, group size and preferred delivery. The proposal confirms the course scope, learning objectives, schedule, materials, assessments, certification services if selected, and programme terms.
Yes. Foundation sessions can establish essential terminology and concepts before the core training. Their depth is agreed after reviewing the starting knowledge and prerequisites of your employee group.
We can discuss workplace scenarios, team exercises and examples relevant to your organisation. Required course coverage and provider-controlled content remain subject to the selected programme. Any custom scope and access requirements are agreed before training.
The corporate proposal can include a foundation knowledge check, module exercises, a separate practice mock and a final learning assessment. Assessment format, access, feedback and any reporting are agreed in advance. These learning assessments are separate from an official certification exam.
The proposal specifies the materials and practice resources provided to each participant. Confirm the format, access period, any required lab or platform access and any provider-controlled courseware before booking.
Choose training only, certification preparation or an agreed training-and-exam package. The proposal must state any official courseware, exam vouchers, fees and retake terms. Provider eligibility, authorised delivery requirements and assessment rules apply; attendance alone does not award official certification.
Yes. A welcome or completion gift for each participant can be included in the agreed programme. Your proposal confirms the item, participant quantity, branding, delivery arrangements and cost.
Share your employee count, course requirements, preferred dates, location and delivery format. We will discuss trainer availability and provide a written proposal covering duration, inclusions, fees and applicable taxes. Requesting a proposal does not reserve training or create a payment obligation.
LET’S PLAN YOUR TEAM’S LEARNING
Tell us what your employees need to learn. Share the preferred dates and delivery format so we can discuss a suitable programme.